Customer Focus

Our Thinking

Better Education

The purpose of education can be lost in bureaucracy. Educators become so busy with administration and issues about themselves, their focus moves too easily away from the students. A truly student-centred approach to education requires a heartfelt motivation to nurture – and a steely resistance to overcoming issues that stand it its way.

Kindness

The missing ‘sauce’ in many service processes is the free value that can be delivered through the expression of kindness. If given from the heart, in a way that is valued by the receiver, it builds relationships and goodwill. 

Who is being fooled

Whether it be Donald Trump, a bet on a ‘sure thing’ or the tail of the peacock, it is tempting to be attracted to outrageous displays on the premise that they might deliver something that gives us an advantage. But invariably they are a façade, a false promise or a pretense. Like the slot machine, they are programmed to make us lose and the ‘displayer’ win. Advertising and flashy people know how to manipulate us – and to fool enough people to make the show suck us in and our money, time and heart out. The track record is that most of these ‘shows’ fail and are hated in the process of failing.
Yes, I am cynical about much of what is pushed towards us. The solution is to seek evidence of the offer – and if it seems too good to be true, it most probably is. But then again,
I have never heard a peahen complain.

This Spaceship Earth

Futurist David Houle has come up with another provocative book – http://thisspaceshipearth.org – and it sets up action we can take as individuals. And this must be the key for many of the issues confronting us. Whether it be financial, political, environmental, health, bushfire, etc, the more we can do as individuals the better WE will feel about a situation.